PRIVACY POLICY & DATA PROTECTION NOTICE

 

1. Data Controller & Compliance Framework

Walking Cabo verde, Lda (trading as Walking Cabo Verde), located in Paul de Baixo, Santo Antão, operates as the Data Controller. We process personal data in full compliance with the Law 133/V/2001 of the Republic of Cabo Verde and the EU General Data Protection Regulation (GDPR), the ePrivacy Directive, and applicable Cabo Verde data protection laws.

Contact: info@walkingcaboverde.com

2. Personal Data We Collect & Legal Basis

We process personal details strictly necessary to deliver travel services, execute contracts, and meet regulatory requirements.

  • Booking & Passenger Data: Names, contact info, payment details, passport numbers, and special care requirements (e.g., dietary, mobility) provided directly or for group members. Legal basis: Contract performance and consent.

  • Commercial & Partner Communications: Corporate contacts, inquiries, and service feedback. Legal basis: Legitimate interest and contract execution.

  • Marketing Preferences: Email addresses for newsletters and seasonal promotional updates. Legal basis: Explicit consent or legitimate interest (where opted in).

  • Technical & Usage Data: IP addresses, browser types, and web interaction metrics collected via security logs and analytics tools. Legal basis: Legitimate interest and consent (for tracking cookies).

3. How We Share & Transfer Your Data

We do not sell, rent, or trade your personal data for third-party marketing. Data is shared exclusively with:

  • Fulfillment Partners: Airlines, hotels, transport providers, local guides, and payment processors required to execute your booked itinerary.

  • Service Providers: Vetted IT, analytics (e.g., Google Analytics), and communication software vendors operating under strict data processing agreements.

  • International Transfers: Where travel arrangements involve non-EEA destinations or suppliers, data transfers are secured under standard contractual clauses or equivalent legal safeguards.

4. Data Security & Retention Period

We apply technical and organizational measures to prevent unauthorized access, loss, or misuse of personal data. All physical and digital records are stored on secure systems.

Personal data is retained only as long as necessary to fulfill contractual obligations, address post-trip inquiries, satisfy local statutory record-keeping (e.g., Cabo Verde tax requirements), or until consent is withdrawn for marketing communications.

5. Your Data Subject Rights

Under GDPR, you hold the following rights regarding your personal data:

  • Access & Rectification: Request a copy of your stored data or update inaccurate details.

  • Erasure & Restriction: Request deletion or limited processing of your data when legal grounds apply.

  • Objection & Opt-Out: Withdraw consent at any time or object to direct marketing via the “unsubscribe” links in our communications or direct request.

  • Data Portability: Receive your structured data in a standard, machine-readable format.

  • Regulatory Complaint: You have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD – Comissão Nacional de Protecção de Dados, www.cnpd.cv).

6. Cookie Policy

Overview & Consent Management

Cookies are small files stored on your browser or device to enhance navigation, analyze site performance, and support tailored advertising. Non-essential cookies are loaded only after explicit user consent via our Cookie Banner.

Cookie Classifications:

    • Essential Cookies: Strictly necessary for core website functionality, security authentication, and session control.

    • Performance & Analytics Cookies: Collect aggregated, anonymous statistical data (e.g., Google Analytics) to optimize website performance and user experience.

    • Functional Cookies: Remember user preferences, such as language selections and localized display settings.

    • Targeting & Third-Party Advertising: Track campaign effectiveness across ad networks and deliver relevant promotions based on browsing activity.

Note: Data is never sold, rented, or shared for external third-party marketing.

7. Managing Cookies:

You can modify or revoke your cookie preferences at any time via your browser settings (Chrome, Firefox, Safari, Edge) or by visiting www.aboutcookies.org. Disabling essential cookies may restrict access to certain portal features.

To exercise these rights, email info@walkingcaboverde.com. Complaints may also be lodged with the Cabo Verde Data Protection Authority (CNPD – Comissão Nacional de Protecção de Dados, www.cnpd.cv).